Refund & Exchange Policy

At Medevox Pharmaceuticals, we stand behind the quality of our healthcare therapeutics. We understand that sometimes things don’t go as planned, and we are committed to resolving your concerns fairly. In addition to your statutory rights, we offer exchanges or refunds under the following guidelines:

1. General Returns (Change of Mind)

If you change your mind about a purchase, we are happy to offer an exchange or refund provided:

Notification: You contact our team at +92 334 9059099 or via medevoxpharmaceuticals.isb@gmail.com by the close of business the day after receiving your order.
Condition: The product remains in its original, saleable condition—unopened, seal intact, and undamaged.
Timeframe: The items must be returned to our facility in Rawat, Islamabad within 7 days of purchase.

2. Product Reactions

Your health and safety are our priority. In the unlikely event that you experience an adverse reaction to one of our nutritional products:

Please notify us immediately (by the close of business the following day) at medevoxpharmaceuticals.isb@gmail.com.
We will work with you to provide either a suitable exchange or a full refund to ensure your satisfaction.

3. Online Purchase Returns

To process a return for an order placed through our website:

Get in Touch: Call us at +92 334 9059099 within 24 hours of delivery.
Proof of Purchase: Please email us a copy of your digital receipt or order confirmation.
Ship it Back: Return the products to our Returns Department at National Industrial Zone, RCCI Road, 1 Km, Rawat, Islamabad within 7 days.

4. Important Details

Processing: Once we receive and inspect the returned items, refunds will be issued via bank transfer or the original payment method.
Shipping Costs: Original delivery charges are non-refundable unless the product was faulty or incorrectly sent by us.
Re-delivery: For exchanges, standard shipping fees will apply to the new shipment unless the exchange is due to a documented product fault.